Legal

Privacy Policy

We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Last updated: January 1, 2025

🔒

Data Security

Your data is encrypted and stored securely. We never sell your personal information.

👤

Minimal Collection

We only collect what's necessary to provide and improve our service.

✅

Your Rights

You have full rights to access, correct, or delete your personal data at any time.

1. Introduction

iWatchPPV ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our streaming service.

By using iWatchPPV, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

We collect the following categories of information:

📧 Account Information

Your email address, username, and password (encrypted) when you create an account. This is required to provide you with Service access and communicate with you.

💳 Payment Information

Transaction details including payment amount and date. We do NOT store full credit card numbers — payments are processed by third-party gateways who handle sensitive financial data under their own privacy policies.

📱 Device and Technical Information

Device type, operating system, IP address, browser type, and streaming app version. This helps us optimize the Service for your device and troubleshoot issues.

📊 Usage Data

Streaming activity, channels viewed, session duration, and error logs. This data helps us improve performance and understand how our Service is used.

💬 Communications

Messages, emails, or WhatsApp communications you send to our support team. We retain these to resolve issues and improve customer service.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To authenticate your account, provide streaming access, and process payments.
  • Support: To respond to your inquiries, resolve technical issues, and manage your subscription.
  • Service Improvement: To analyze usage patterns and optimize performance, stability, and content library.
  • Security: To detect and prevent fraud, abuse, and unauthorized access.
  • Legal Compliance: To comply with applicable laws, regulations, and legal obligations.
  • Communications: To send important service notifications, renewal reminders, and policy updates.

We do not use your data for targeted advertising, nor do we sell or rent your personal information to third parties for marketing purposes.

4. How We Share Your Information

We may share your information with the following parties under limited circumstances:

  • Payment Processors: To complete transactions. These providers are PCI-DSS compliant and handle data under strict security standards.
  • Cloud & Hosting Providers: Infrastructure partners who host our servers and data under confidentiality agreements.
  • Analytics Tools: We use Microsoft Clarity to understand user interaction with our website. This data is anonymized and aggregated.
  • Legal Authorities: We may disclose your information if required by law, court order, or to protect the rights and safety of iWatchPPV, our users, or the public.

We do not share, sell, or trade your personal data with any third-party advertisers or data brokers.

5. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

👁️

Right to Access

Request a copy of the personal data we hold about you.

✏️

Right to Rectify

Correct inaccurate or incomplete personal data.

🗑️

Right to Delete

Request deletion of your personal data ("right to be forgotten").

⛔

Right to Object

Object to specific processing of your personal data.

📦

Right to Portability

Receive your data in a structured, machine-readable format.

⏸️

Right to Restrict

Request restriction of how we process your data.

To exercise any of these rights, contact us at support@iwatchppv.com or via WhatsApp at +212 708 266 456. We will respond within 30 days.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. Specifically:

  • Account data is retained for the duration of your subscription plus 90 days after expiration.
  • Payment records are retained for up to 7 years as required by financial regulations.
  • Support communications are retained for up to 2 years.
  • Technical logs (IP, session data) are retained for up to 90 days.

When data is no longer needed, it is securely deleted or anonymized.

7. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for the website to function. Cannot be disabled.
  • Analytics Cookies: We use Microsoft Clarity to analyze website usage and improve our pages. This data is anonymized.
  • Preference Cookies: Remember your settings and preferences.

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Data Security

We implement industry-standard security measures to protect your data:

  • SSL/TLS encryption for all data transmissions
  • Encrypted storage of passwords (bcrypt hashing)
  • Access controls limiting who can view personal data internally
  • Regular security audits and vulnerability assessments
  • Secure, redundant infrastructure with regular backups

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

iWatchPPV operates globally and your data may be transferred to and processed in countries outside your own. When transferring data internationally, we ensure appropriate safeguards are in place, including contractual protections and compliance with applicable data protection laws.

10. Children's Privacy

Our Service is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete the information promptly.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

  • Updating the "Last updated" date at the top of this page
  • Sending an email notification to registered users for material changes

Continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data:

We take privacy concerns seriously and will respond to all requests within 30 days.

Questions about your data?

Our team is available 24/7 to help with any privacy concerns.

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